FAQ

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The Acryline team is at your service, ready with any information you need about our products, our company, or our warranty.


Address: 2015 rue Bécancour, Lyster, Québec, G0S 1V0


Phone: 1-800-794-4667


Fax: 1-800-935-5785




E-mail: service@acryline.ca


Web: www.acryline.ca


Yes, you can buy a channel (AKA health masseur) or injection (AKA aqua masseur) system seperately.

The channel system provides an all over body tissue massage ranging from a intermediate level to a highly vigourous level. The injection system provides an all over body tactile massage of the central nervous system ranging from an exceptionally light tactile level to a forceful tactile level. The injection system generates a light all over body tissue massage but no where near the forceful tissue massage of the channel system.

The combined or ultimate system is both systems in a single bath. You can run each system separately and enjoy the massage ranges described above for each individual system, or run both systems at the same time which magnifies the range of massage exponentially.

We believe in each of our systems. They meet different needs and satisfy different desires. To decide which will work best for you depends upon what form of massage you desire. When there are many family or household members who may be enjoying the bath, the combined system offers each bather the opportunity to choose the massage they want each time they bathe.


Well yes you can but be careful as the air system will double the bubble!

Please open the link for the O&M Manual, pages 15,16,19 & 23 explain the operation of each of our keypads.

Please open the link for the O&M Manual, pages 15,16,19 explain the daily purge function on our different keypads.

Please open the link for the O&M Manual, pages 15,16,19 explain the blinking patterns that will appear on your keypad.

Acryline warranties differ from one collection to an other so please ask you sales rep to provide the warranty details on the model you are choosing. If they do not have the information, call or Email us with the details of you purchase and we will reply with the warranty details.

First time warm air system bathers often expect that the warm air of the system to heat the bath water and this is not true. It will not heat the water even though the warmed air is usually hotter then the bath water. Water is best heated within a chamber where the surfaces are heated electrically or with a flame. You can heat water with air but it takes super-heated air to accomplish this and that would be unsafe. Air moving through water will wick up moisture and then burst into the atmosphere above the bath. As it does it will dissipate the heat in the bath water. A bath in which you are running the warm air system will remain comfortably warm for about fifteen minutes after which you may need to drain some bath water and refill with warm water.

First time bathers often discover that the air moving over their skin feels cool to them and are surprised. This is normal and when we discuss it with our bathers they understand why.

Each of has a different perception of the amount of heat we feel from water temperature as compared to air temperature. What we perceive as very hot water at 98F we would perceive as only somewhat hot air at the same temperature. We would not get in 68F water but enjoy an afternoon at the same temperature. A 98F day with no humidity is comfortable whereas the same temperature with 90% humidity is unbearable. We perceive air temperature differently than we perceive water temperature.

This is best illustrated by thinking about a 90F day with 90% humidity and no breeze. It is hot and uncomfortable. Then a breeze comes up and washes over our skin and we feel cooled. The breeze is no cooler but the air in motion over our skin feels cool as it evaporates perspiration. Being in a hot bath and then turning on a warm air system will create a similar sensation. For most it is comforting, refreshing and welcome.

Sometimes we find that all we need do is point out that the heating element is on a separate button on the keypad and needs to be turned on in order for the heating element to function. If this does not resolve the sensation, then we know we may be speaking with a person who has a greater sensitivity to air temperature than others and we offer the following advice.

We first explain that each of us has a unique sensory perception of air moving over our skin surface. We ask them to place a hand directly over an air portal or injector and note that this rush of air feels cooler than the bath water. We then ask the bather to slowly move their hand away and note how the air almost instantly begins to feel warmer as their hand moves farther away. We explain that this is due to the dispersion of the air in the water and less concentrated rush of air over their skin. We ask our bather to simply relax into the bath and let the air and water motion massage the central nervous system and body tissue for a couple of minutes and see if the initial sensation simply disappears. Usually, our bather finds the cool sensation completely replaced by the relaxing sensation of the hydro massage therapy system. Typically, our bather is no longer concerned with that first surprise sensation of ??cool air?? and is pleased with the greater massage value.

On rare occasions, the above outlined discussions do not work and a bather complains that they feel cold air. In these rare occasions, we become concerned that the blower heating element may not be working properly or that the blower may be located where the air it is drawing is actually too cold for the heating element to heat it sufficiently. In these cases there are a couple of advices we offer as follows:

In order to allow the system to reach its optimum operating temperature, turn it on before filling the bath with water and let it run for one minute with the heating element on. Feel the headrest area and you should feel it getting quite hot to the touch. Once hot to the touch, fill the bath and bathe. Be careful to bring a damp wash cloth into the bath though as resting your head against a pre-heated surface can be dangerous. If the heating element is functioning properly and the air temperature the blower is drawing from is 68F or higher, then the heat at the headrest will be between 115 and 126Ft and the acrylic surface will get very hot. If this does not work then the problem may be a poor blower placement.

Take the temperature of the environment where the blower motor resides. If the ambient air temperature is less then 68F the heating element will simply not be able to heat the ambient air sufficiently well to blow air that is heated at least equal to the temperature of the bath water and it will feel much cooler and maybe even cold. Relocating the blower to a more appropriate location should resolve the issue. Temporarily running the system at a low volume setting with the heating element on may resolve the issue. This will reduce the flow of cold air over the heating element and allow it to better heat the air it is drawing in before blowing it into the bath water.

If none of this helps you may have a faulty heating element and should contact our customer service department for assistance.


If you have attempted to clean the bath using normal household cleaners, yet the surface is still dull and dirty in appearance, the next step is to refinish it. Acrylic is colorfast throughout and this feature allows it to be very lightly sanded, buffed and polished to restore a marred surface to its original luster. In some rare cases where the surface has been severely damaged due to the use of abrasive chemical mixtures or an impact the acrylic may need more than sanding, buffing and polishing. In these cases a qualified acrylic service technician is needed. If you are at all uncomfortable with attempting this we encourage you to contact a qualified acrylic repair service to do the work for you. Your dealer should be able to refer a service or you can call our customer service department for a referral.

You should clean your bath with a mild dish-washing liquid such as Dawn or Ivory dish-washing liquid. Dilute the dish-washing liquid into some warm water and just wipe down the acrylic surface with a clean soft cloth then rinse. Do this once a week to remove soapy residue that builds up on the surface and your bath will sparkle for decades. Please use non-abrasive products to avoid scratching the surface. Do not use any cleaning products containing abrasives or solvents, a stainless steel pad, acetone, dry cleaning liquid, window cleaner or products containing ammonia. Products like Bon-Ami, Comet, Ajax or Lysol are not recommended. Harsh chemicals should never be used on acrylic surfaces.

Our channel technology is the best draining channel in the industry but it is not immune from sediment or oil build up with use. You can substantially reduce the risk of bacterial build-up with a little routine maintenance. We hand laminate a specially formulated resin immersed cloth on the inside of the channel to ensure a smooth glass surface so that sediment does not have any corners or fiberglass hairs to adhere to. Our channels all slope to the lowest point in the bath, which is the drain, so gravity alone will drain nearly all of the water out after each bath. The automatic air purge cycle will exhaust residual moisture and evacuate any hair, skin exfoliates or particulate that may get in the channel.

The fact that our channel dries completely and thoroughly helps to prevent bacterial growth. But if residue from soap, oil, elixirs and similar bathing materials are not periodically cleaned out we are concerned they could cause trouble. Often our bathers use our baths in a shower and bath combination and when people shower they do not run the auto purge cycle. This results in moisture in the channel that will dry during the day but it will take a few hours and we believe this could eventually create a bacteria risk. To resolve this you can add to the cleanliness of the channel by programming the every twenty four hour auto purge cycle so that the channel is dried and evacuated every day.

But depending upon our channel design and the blower motor auto purge cycle alone to clean the channel of body oil, sediment, aromatic oil and elixirs, bath salt, algae treatments and other foreign matter that flood into the channel when the air system is off does not make good sense to us. These products can build up in the channel just like they can build up on the inside acrylic surface of the bath itself. We know you clean the inside surface regularly and we encourage you to clean the channel at the same time.

With routine cleaning of the channel you will eliminate residue build-up. To effectively clean the health channel simply fill the bath with hot water at least 4 inches above the highest air portal. Add 3 to 5 teaspoons of a non-abrasive and emulsifying liquid dishwasher detergent like Cascade to the hot water and mix it in well. Run the health system blower motor for 2 minutes then turn it off and let the detergent emulsify whatever residue may be in the channel for 2 minutes and then drain the bath. You probably won??t see any dirty water coming out but it is a good and practical habit to get in to. Take a soft cloth with warm water and rinse the bath well. The auto purge will come on shortly and dry the channel of any residual moisture. You may want to dry the bath well following the auto purge cycle but basically you are finished. Repeat this process every two months and your channel will stay clean and free of sediment or oil build-up that could possibly lead to bacterial growth.

Do not use any cleaning products containing abrasives or solvents, a stainless steel pad, acetone, dry cleaning liquid, window cleaner or products containing ammonia. Products like Bon-Ami, Comet, Ajax or Lysol are not recommended. Harsh chemicals should never be used on acrylic surfaces.